We've compiled a list of questions that many customers have asked us in the past. We want to ensure that our customers know important information about choosing an energy provider. Please see our list of frequently asked questions below. For any questions that you can’t find an answer to, please feel free to contact us! One of our team members will happily assist you with any questions you have.

A: No, it does not include taxes. This includes state and local.
A: The determination for deposit is based on the results of your credit score.
A: Standard Switch: No fees. You will automatically be switched from your current provider to Pioneer Energy within seven days.
Self-Selected Switch: Fees applied. If you would like to choose a specific day you would like your service to be switched to Pioneer Energy.
Move-In switch: Fees applied. If you are moving into a new residence for the first time that does not have power and would like to have the electricity service under your account.
A: Pioneer Energy will send you your bill.
A: If you need to change the name on your account, the authorized account holder may call in to customer service at 1-888-569-1144 and make account changes.
A: Credit balances due to overpayments will be refunded within ten (10) business days of the customer’s request. If customer is no longer receiving electricity services from Pioneer Energy, credit balances due to overpayments will be refunded within sixty (60) days of the customer’s final bill. Unless a refund is requested, credit balances will remain on the account to apply to future bills. With the exception of payments made by cash, refunds will be issued in the same method of payment as the original payment (i.e., if a payment was made with a credit card, the refund will be issued to the same credit card account). If the original payment was made with cash, the refund will be issued by check.



We are a licensed retail electricity provider to customers for their homes and small businesses. At Pioneer Energy we have a mission to provide customers with great electricity savings. We believe that energy deregulation gives customers the power to choose a retail energy provider with options – and we definitely have those.

Energy should be simple and we’re doing our part to make sure it is simple for our customers. Enroll with one of our great competitive rates today!

Customer Power

Thanks to legislation that deregulated the energy industry in Texas – customers now have the opportunity to save big. Choosing a competitive energy rate can really add up over time. So it is important to choose a retail electric provider with competitive rates so you can reap the full benefits of a low electric bill.

Take control of your energy costs and learn about Pioneer Energy’s electricity products.